Legal XML.orghttp://www.oasis-open.orghttp://www.legalxml.org
  About LegalXML Members Join LegalXML News Events Members Only www.xml.coverpages.org www.xml.org
  OASIS LegalXML Member Section
OASIS Legal XML Member Section
About
Join
Governance
Rules of Procedure Members

Resources
Brochure
Legacy/Transition Documents

Technical Process
IPR Policy
TC Guidelines

Technical Committees
Current TC List
Legal Citation Markup
LegalDocumentML
LegalRuleML
LegalXML Court Filing
LegalXML eContracts
LegalXML eNotary
LegalXML IntJustice
LegalXML Lawful Intercept
LegalXML Legislative
LegalXML ODR
LegalXML Transcripts

OASIS Network
OASIS
AMQP
CGM Open
eGov
Emergency
IDtrust
Open CSA
WS-I

OASIS Info Channels
Cover Pages
XML.org
Sponsorship




 
 
   Contracts Workgroup Website

Contracts Book List

Relevant Titles for User-Centered Software Design, UML Use Cases and Business Case Customer-Orientation

(These first few listed titles explore methods for establishing a benchmark of quality for software generally - including associated standards and processes - based upon user-oriented requirements)

* "Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design" by Constantine and Lockwood, Published by Addison Wesley Longman.

* "Case Method Business Interviewing" by Hickman and Longman, Published by Addison-Wesley.

* "Practical Software Requirements: A Manual of Content and Style" by Kovitz, Published by Manning

* "Customer Oriented Software Quality Assurance: A Complete Guide to Putting the Customer First in Software Quality Assurance" by Ginac, Published by Prentice Hall PTR.

* "Software Requirements" by Wiegers, Published by Microsoft Press.

* "Testing Computer Software" Second Edition, by Kaner, Falk and Nguyen, Published by Wiley.

* "Business Specifications: The Key to Successful Software Engineering. A Systematic Approach to Defining Business Specifications that Work" by Kilov, Published by Prentice Hall.

* "Code and Other Laws of Cyberspace" by Lessig, Published by Basic Books.

* "Design Patterns and Contracts" by Jezequel, Train and Mingins, Published by Addison-Wesley.

  (The following titles examine the Unified Modeling Language from various perspective. UML, of course, provides a very important method of expressing user-based system requirements through the "use case")

* "Applying Use Cases: A Practical Guide" by Schneider and Winters, Published by Addison-Wesley.

* "Use Case Driven Object Modeling With UML: A Practical Appraoch" by Rosenberg and Scott, Published by Addison-Wesley.

* "Understanding UML: The Developer's Guide. With a Web-Based Application in Java" by Harmon and Watson, published by Morgan Kaufmann.

* "The Unified Modeling Language User Guide" by Booch, Rumbaugh and Jacobson, Published by Addison-Wesley.

* "Real-Time UML Second Edition: Developing Efficient Objects for Embedded Systems" by Douglas, Published by Addison-Wesley.

* "UML In a Nutshell: A Desktop Quick Reference" by Alhir, Published by O'Reilly.

* "UML Distilled Second Edition: A Brief Guide to the Standard Object Modelling Language" by Fowker and Scott, Published by Addison-Wesley.

  (The following are great business context books exploring the role of the user/customer in the design, engineering, sales and use of software generally)

* "Customer-Centered Growth: Five Proven Strategies for Building Competitive Advantage" by Whiteley and Hessan, Published by The Forum Corporation.

* "Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program - and Make it Work" by Wellington, Published by Pitman Publishing.

* "Customer Connections" New Strategies for Growth" by Wayland and Cole, Published by Harvard Business School Press.

* "Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond" by Seybold and Marshak, Published by Times Business.

  (the rest are half-decent customer oriented business books)

* "Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together" by Wiersema, Published by Knowledge Exchange.

* "Real Time: Preparing for the Age of the Never Satisfied Customer" by McKenna, Published by Harvard Business School Press.

* "Mass Customization: The New Frontier in Business Competition" by Pine, Published by Harvard Business School Press.

* "The Customer-Driven Company: Moving from Talk to Action" by Whiteley, Published by the Forum Corporation.

 

TOP OF PAGE

Gear Image  
 

ABOUT | MEMBERS | JOIN | NEWS | EVENTS | MEMBERS ONLY | COVER PAGES | XML.ORG

Copyright © 1993-2008 OASIS ®. All rights reserved.