Contracts Book List

Relevant Titles for User-Centered Software Design, UML Use Cases and Business Case Customer-Orientation

(These first few listed titles explore methods for establishing a benchmark of quality for software generally - including associated standards and processes - based upon user-oriented requirements)

* "Software for Use: A Practical Guide to the Models and Methods of Usage-Centered Design" by Constantine and Lockwood, Published by Addison Wesley Longman.

* "Case Method Business Interviewing" by Hickman and Longman, Published by Addison-Wesley.

* "Practical Software Requirements: A Manual of Content and Style" by Kovitz, Published by Manning

* "Customer Oriented Software Quality Assurance: A Complete Guide to Putting the Customer First in Software Quality Assurance" by Ginac, Published by Prentice Hall PTR.

* "Software Requirements" by Wiegers, Published by Microsoft Press.

* "Testing Computer Software" Second Edition, by Kaner, Falk and Nguyen, Published by Wiley.

* "Business Specifications: The Key to Successful Software Engineering. A Systematic Approach to Defining Business Specifications that Work" by Kilov, Published by Prentice Hall.

* "Code and Other Laws of Cyberspace" by Lessig, Published by Basic Books.

* "Design Patterns and Contracts" by Jezequel, Train and Mingins, Published by Addison-Wesley.

  (The following titles examine the Unified Modeling Language from various perspective. UML, of course, provides a very important method of expressing user-based system requirements through the "use case")

* "Applying Use Cases: A Practical Guide" by Schneider and Winters, Published by Addison-Wesley.

* "Use Case Driven Object Modeling With UML: A Practical Appraoch" by Rosenberg and Scott, Published by Addison-Wesley.

* "Understanding UML: The Developer's Guide. With a Web-Based Application in Java" by Harmon and Watson, published by Morgan Kaufmann.

* "The Unified Modeling Language User Guide" by Booch, Rumbaugh and Jacobson, Published by Addison-Wesley.

* "Real-Time UML Second Edition: Developing Efficient Objects for Embedded Systems" by Douglas, Published by Addison-Wesley.

* "UML In a Nutshell: A Desktop Quick Reference" by Alhir, Published by O'Reilly.

* "UML Distilled Second Edition: A Brief Guide to the Standard Object Modelling Language" by Fowker and Scott, Published by Addison-Wesley.

  (The following are great business context books exploring the role of the user/customer in the design, engineering, sales and use of software generally)

* "Customer-Centered Growth: Five Proven Strategies for Building Competitive Advantage" by Whiteley and Hessan, Published by The Forum Corporation.

* "Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program - and Make it Work" by Wellington, Published by Pitman Publishing.

* "Customer Connections" New Strategies for Growth" by Wayland and Cole, Published by Harvard Business School Press.

* "Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond" by Seybold and Marshak, Published by Times Business.

  (the rest are half-decent customer oriented business books)

* "Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together" by Wiersema, Published by Knowledge Exchange.

* "Real Time: Preparing for the Age of the Never Satisfied Customer" by McKenna, Published by Harvard Business School Press.

* "Mass Customization: The New Frontier in Business Competition" by Pine, Published by Harvard Business School Press.

* "The Customer-Driven Company: Moving from Talk to Action" by Whiteley, Published by the Forum Corporation.